HP ENVY 4-1000 driver and firmware
Drivers and firmware downloads for this Hewlett-Packard item
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HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai - Page 1
... Recovering from Drive Failures 2 Introduction ...2 Symptoms of Hard Drive (HDD) Performance Issues 2 Hard Drive / Solid State Drive Troubleshooting Flowchart 4 Hard Drive & Solid State Drive Diagnostics 5 Advanced Diagnostics - Unified Extensible Firmware Interface (UEFI 5 HP 3D Drive Guard ...5 Firmware & Product Updates ...6 Intel Matrix Storage Technology driver 6 Installing SATA drivers...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai - Page 2
... reading or writing data)
Shock events may cause different error messages to be displayed such as "Non-system disk" or "No boot device".
Software issues Some hard drive performance problems appear to mimic hard drive failure, but may actually be caused by software issues. These software issues include (but are not limited to): File corruption File fragmentation...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai - Page 4
... Diagnostics?
YES
Does the drive fail the Diagnostic test?
NO
Extensive/Long Diagnostic Test will run
YES
Does the drive fail the
Diagnostic test?
NO
Verify Intel Matrix Storage and 3D Drive Guard drivers are installed on
image and latest firmware for product model installed
Drive does not need to be Replaced (look to OS,
Software, or other hardware problems...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai - Page 5
... more advanced diagnostics.
Advanced Diagnostics - Unified Extensible Firmware Interface (UEFI)
The HP System Diagnostics UEFI or HP UEFI Support Environment downloads provide more advanced diagnostic tests, which can be installed to a USB key. Go to your product Software & Drivers download page to obtain:
http://welcome.hp.com/country/us/en/support.html
To launch the UEFI diagnostics, select the...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai - Page 6
... Serial ATA hard disk drives. Updates to the Intel Matrix Storage Manager driver are released to address known issues. The latest device driver versions address multiple known issues that could affect hard disk drive performance and reliability. To download the latest version of the Intel Matrix Storage Technology driver: http://www8.hp.com/us/en/support-drivers.html
Installing SATA drivers
SATA...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai - Page 7
... is important to have the latest BIOS, firmware, and driver enhancements for your computer. Check www.hp.com for the latest releases.
Install and maintain a virus protection program to prevent failures due to viruses. Whenever possible, adjust the power management settings (power schemes) in the Control Panel to
permit the hard drive to turn off when it is unused...
User Guide - Page 2
... constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
First Edition: April 2012
Document Part Number: 683020-001
Product notice
This guide describes features that are common to most models. Some features may not be available on your computer.
Software terms
By installing, copying, downloading, or otherwise using any...
User Guide - Page 7
...44 Connecting a USB device 44 Removing a USB device ...45 Connecting a powered USB device 45 Inserting and removing a digital storage card 46
8 Maintaining your computer ...47 Improving performance ...47 Using HP 3D DriveGuard (select models only 47 Using Disk Defragmenter 48 Using Disk Cleanup ...48 Updating programs and drivers ...49 Cleaning your computer ...50 Cleaning the display, sides...
User Guide - Page 8
Installing HP and third-party software updates 55 Securing your wireless network ...56 Backing up your software applications and information 56 Using an optional security cable lock 56
10 Using Setup Utility (BIOS) and System Diagnostics 57 Starting Setup Utility (BIOS) ...57 Updating the BIOS ...57 Determining the BIOS version 57 Downloading a BIOS update 58 Using System Diagnostics ...59
...
User Guide - Page 53
... do not have to wait while updates are downloaded and installed. ▲ To enable this feature or manually adjust the settings, select Start > All Programs > Intel >
Intel Smart Connect Technology. For additional information and a list of supported applications, see the software Help.
Shutting down the computer
CAUTION: Unsaved information is lost when the computer shuts down. The Shut down...
User Guide - Page 57
..., you might consider installing larger drives and adding more memory.
Using HP 3D DriveGuard (select models only)
HP 3D DriveGuard protects a hard drive by parking the drive and halting data requests under either of the following conditions: ● You drop the computer. ● You move the computer with the display closed while the computer is running on battery power. A short time after...
User Guide - Page 59
..., and updating programs and drivers allows your computer to run the latest technology available. For example, older graphics components might not work well with the most recent gaming software. Without the latest driver, you would not be getting the most out of your equipment. Go to http://www.hp.com/support to download the latest versions of HP programs and drivers...
User Guide - Page 62
...access to Setup Utility (BIOS) settings and other system identification information Ongoing or future threats to the computer Unauthorized access to a Windows user account Unauthorized removal of the computer
Security feature Power-on password Antivirus software Firewall software Administrator password
Software updates User password Security cable lock
Locating your security software
HP Security...
User Guide - Page 65
.... ● Obtain updates to Windows and other Microsoft programs, as they are released, from the
Microsoft website and through the updates link in Help and Support.
Installing HP and third-party software updates
HP recommends that you regularly update the software and drivers that were originally installed on your computer. To download the latest versions, go to http://www.hp.com/support. At this...
User Guide - Page 68
... system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download is complete. If no instructions are displayed, follow these steps: 1. Open Windows Explorer by selecting Start > Computer. 2. Double-click your hard drive designation. The hard drive designation is typically Local Disk (C:). 3. Using the hard drive path you recorded...
User Guide - Page 71
.... 3. Follow the on-screen instructions to continue. To recover, see Recovering the original system using HP Recovery Manager on page 64.
Creating system restore points
A system restore point is a snapshot of certain hard drive contents saved by Windows System Restore at a specific time. A restore point contains information such as registry settings that Windows uses. Restoring to a previous...
User Guide - Page 75
...Click System Recovery in the HP Recovery Manager window. 3. Follow the on-screen instructions.
Recovering using the recovery media
1. If possible, back up all personal files. 2. Insert the first recovery disc into the optical drive on your computer or an optional external
optical drive, and then restart the computer. - or - Insert the recovery flash drive into a USB port on your computer, and then...
User Guide - Page 82
... 15 seconds. If the computer still cannot make a connection to a WLAN, restart the wireless router. For details, see the router manufacturer's instructions.
Network status icon is not displayed
If the network status icon is not displayed in the notification area after you configure the WLAN, the software driver is either missing or corrupted. A Windows "Device not Found" error message may also be...
User Guide - Page 87
..., installing 55 HP Connection Manager
software 15 HP Recovery Manager 64 hubs 44
I input power 67 installing
critical security updates 55 optional security cable lock 56 integrated webcam light, identifying 7, 20 Intel Wireless Display 25 internal display switch, identifying 7 internal microphones, identifying 7, 20 Internet connection setup 17 Internet security software, using 54
J jacks
audio-in...
User Guide - Page 88
... and support 69 troubleshooting; audio functions 73 troubleshooting; low battery level 73 troubleshooting; power management 73 troubleshooting; wireless connection 70 turning off the computer 43
U unresponsive system 43 USB 3.0 port, identifying 21 USB 3.0 ports identifying 6 USB cable, connecting 45 USB devices
connecting 44
description 44 removing 45 USB hubs 44 USB ports, identifying...