HP ENVY TouchSmart 15-j170us driver and firmware
Drivers and firmware downloads for this Hewlett-Packard item
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HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai - Page 1
... Recovering from Drive Failures 2 Introduction ...2 Symptoms of Hard Drive (HDD) Performance Issues 2 Hard Drive / Solid State Drive Troubleshooting Flowchart 4 Hard Drive & Solid State Drive Diagnostics 5 Advanced Diagnostics - Unified Extensible Firmware Interface (UEFI 5 HP 3D Drive Guard ...5 Firmware & Product Updates ...6 Intel Matrix Storage Technology driver 6 Installing SATA drivers...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai - Page 2
... reading or writing data)
Shock events may cause different error messages to be displayed such as "Non-system disk" or "No boot device".
Software issues Some hard drive performance problems appear to mimic hard drive failure, but may actually be caused by software issues. These software issues include (but are not limited to): File corruption File fragmentation...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai - Page 4
... Diagnostics?
YES
Does the drive fail the Diagnostic test?
NO
Extensive/Long Diagnostic Test will run
YES
Does the drive fail the
Diagnostic test?
NO
Verify Intel Matrix Storage and 3D Drive Guard drivers are installed on
image and latest firmware for product model installed
Drive does not need to be Replaced (look to OS,
Software, or other hardware problems...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai - Page 5
... of damage. Download the latest HP 3D Drive Guard driver under the Solutions section from the "Download Drivers & Software" website for your product and OS: http://www8.hp.com/us/en/support-drivers.html
Note: The 3D Drive Guard is not needed for SSD drives, but it does not harm or in any way damage an SSD if installed.
Firmware & Product Updates
It is important...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai - Page 6
... Serial ATA hard disk drives. Updates to the Intel Matrix Storage Manager driver are released to address known issues. The latest device driver versions address multiple known issues that could affect hard disk drive performance and reliability. To download the latest version of the Intel Matrix Storage Technology driver: http://www8.hp.com/us/en/support-drivers.html
Installing SATA drivers
SATA...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai - Page 7
... is important to have the latest BIOS, firmware, and driver enhancements for your computer. Check www.hp.com for the latest releases.
Install and maintain a virus protection program to prevent failures due to viruses. Whenever possible, adjust the power management settings (power schemes) in the Control Panel to
permit the hard drive to turn off when it is unused...
User Guide - Windows 8 - Page 2
... additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
Second Edition: April 2013
First Edition: February 2013
Document Part Number: 716682-002
Product notice
This guide describes features that are common to most models. Some features may not be available on your computer.
Software terms
By installing, copying, downloading, or otherwise...
User Guide - Windows 8 - Page 8
... memory modules 56 Updating programs and drivers ...58 Cleaning your computer ...58 Cleaning the display, sides, and cover 59 Cleaning the TouchPad and keyboard 59 Traveling with or shipping your computer 59
9 Securing your computer and information 61 Using passwords ...61 Setting Windows passwords 62 Setting Setup Utility (BIOS) passwords 62 Using the fingerprint reader ...62 Using HP...
User Guide - Windows 8 - Page 68
... the most recent gaming software. Without the latest driver, you would not be getting the most out of your equipment. Go to http://www.hp.com/support to download the latest versions of HP programs and drivers. In addition, register to receive automatic update notifications when they become available.
Cleaning your computer
Cleaning your computer and external devices helps keep them in...
User Guide - Windows 8 - Page 74
... c, and then select Control Panel. Select System and Security, select Windows Update, select Change settings, and then follow the on-screen instructions.
Installing HP and third-party software updates
HP recommends that you regularly update the software and drivers that were originally installed on your computer. To download the latest versions, go to http://www.hp.com/support. At this location...
User Guide - Windows 8 - Page 79
... certain hard drive contents saved by Windows System Restore at a specific time. A system restore point contains information that Windows uses, such as registry settings. Windows creates a system restore point for you automatically during a Windows update and during other system maintenance (such as a software update, security scanning, or system diagnostics). You can also manually create a system...
User Guide - Windows 8 - Page 83
... hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that was installed at the factory. The HP Recovery partition (select models only) allows Minimized Image Recovery.
What you need to know
● HP Recovery Manager recovers only software that was installed at the factory. For software not provided with this computer, you must either download the...
User Guide - Windows 8 - Page 89
...73 recovery 73 mouse, external setting preferences 27 mute light, identifying 9
N network jack, identifying 4 num lock key, identifying 40
O operating environment 75 optional external devices, using
50
original system recovery 73
P passwords
Setup Utility (BIOS) 62 Windows 62 pinching touch screen gesture 34 TouchPad gesture 29 ports HDMI 5, 21, 25 Intel Wireless Display 26 USB 3.0 4, 5, 21 power...
User Guide - Windows 8 - Page 90
... 5 security, wireless 17 serial number 14 service labels, locating 14 setting password protection on
wakeup 43 setup of WLAN 16 Setup Utility (BIOS) passwords
62 shipping the computer 59 shutdown 48 Sleep
exiting 42 initiating 42 slots memory card 5 security cable 5 software critical updates 64 CyberLink PowerDVD 26 Disk Cleanup 55 Disk Defragmenter 55 software updates, installing 64 speakers...
Start Here - Page 2
... 8. This computer may require upgraded and/or separately purchased hardware, drivers and/or software to take full advantage of Windows 8 functionality. See http://www.microsoft.com for details.
Software terms
By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA...
Start Here - Page 10
...the steps for accessing HP Software Setup have changed. To access HP Software Setup: 1. From the Start screen, type HP Software Setup.
NOTE: If the HP Software Setup app does not appear, your system does not support this feature. Refer to the User Guide for restore and recovery steps for your computer. 2. Select HP Software Setup. 3. Follow the on-screen instructions to reinstall drivers or select...
HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 Notebook PC - Page 107
... any device, cable, or cord.
1. From the Start screen, type support, and then select the HP Support Assistant app.
2. Click Updates and tune-ups, and then click Check for HP updates now.
3. Follow the on-screen instructions.
4. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer. If the update is...
HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 Notebook PC - Page 116
... a way to create recovery media after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the original operating system and the software programs installed at the factory, and then configures the settings for the programs. HP
106 Chapter 10 Windows - Backing up, restoring, and recovering
HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 Notebook PC - Page 118
... the operating system and the software that was installed at the factory.
The HP Recovery partition (select models only) allows System Recovery and Minimized Image Recovery.
What you need to know
● HP Recovery Manager recovers only software that was installed at the factory. For software not provided with this computer, you must either download the software from the manufacturer's website or...
HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 Notebook PC - Page 121
... storage device. CAUTION: Using Restore completely erases hard drive contents and reformats the hard drive. All files you have created and any software installed on the computer are permanently removed. The recovery tool reinstalls the original operating system and programs and drivers that were installed at the factory. Software, drivers, and updates not installed at the factory must be manually...