HP Envy 13-1002tx driver and firmware
Drivers and firmware downloads for this Hewlett-Packard item
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HP ENVY 13 - Maintenance and Service Guide - Page 62
... selection to the hard drive. Make a note of the path to the location on your hard drive where the BIOS update will be downloaded. You will need to access this path when you are ready to install the update.
✎ If you connect your computer to a network, consult the network administrator before installing any software updates, especially system BIOS updates.
Maintenance and Service Guide
5-5
HP ENVY 13 - Maintenance and Service Guide - Page 63
Setup Utility (BIOS)
BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download is complete. If no instructions are displayed, follow these steps:
1. Open Windows Explorer by selecting Start > Computer. 2. Double-click your hard drive designation. The hard drive designation is typically Local Disk (C:). 3. Using the hard drive path you recorded ...
HP ENVY 13 - Maintenance and Service Guide - Page 84
... recovery partition. Recovery discs have been included for computers that do not have a partition. Use these discs to recover your operating system and software. To check for the presence of a recovery partition, select Start, right-click Computer, click Manage, and then click Disk Management. If the partition is present, an HP Recovery drive is listed in the window.
Maintenance and Service Guide...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai - Page 1
... Recovering from Drive Failures 2 Introduction ...2 Symptoms of Hard Drive (HDD) Performance Issues 2 Hard Drive / Solid State Drive Troubleshooting Flowchart 4 Hard Drive & Solid State Drive Diagnostics 5 Advanced Diagnostics - Unified Extensible Firmware Interface (UEFI 5 HP 3D Drive Guard ...5 Firmware & Product Updates ...6 Intel Matrix Storage Technology driver 6 Installing SATA drivers...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai - Page 2
... measures include enhanced hard drive diagnostics, Intel Storage Matrix Technology, HP 3D drive guard, firmware updates, and more. The following sections explain how to identify and possibly prevent hard drive (HDD) and Solid State Drive (SSD) failures.
Symptoms of Hard Drive Issues
The symptoms of hard drive issues can be traced to connector issues, shock events, software issues, and more. The...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai - Page 4
... Diagnostics?
YES
Does the drive fail the Diagnostic test?
NO
Extensive/Long Diagnostic Test will run
YES
Does the drive fail the
Diagnostic test?
NO
Verify Intel Matrix Storage and 3D Drive Guard drivers are installed on
image and latest firmware for product model installed
Drive does not need to be Replaced (look to OS,
Software, or other hardware problems...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai - Page 5
... of damage. Download the latest HP 3D Drive Guard driver under the Solutions section from the "Download Drivers & Software" website for your product and OS: http://www8.hp.com/us/en/support-drivers.html
Note: The 3D Drive Guard is not needed for SSD drives, but it does not harm or in any way damage an SSD if installed.
Firmware & Product Updates
It is important...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai - Page 6
... Serial ATA hard disk drives. Updates to the Intel Matrix Storage Manager driver are released to address known issues. The latest device driver versions address multiple known issues that could affect hard disk drive performance and reliability. To download the latest version of the Intel Matrix Storage Technology driver: http://www8.hp.com/us/en/support-drivers.html
Installing SATA drivers
SATA...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai - Page 7
... is important to have the latest BIOS, firmware, and driver enhancements for your computer. Check www.hp.com for the latest releases.
Install and maintain a virus protection program to prevent failures due to viruses. Whenever possible, adjust the power management settings (power schemes) in the Control Panel to
permit the hard drive to turn off when it is unused...
HP Envy 13 User Guide - Windows 7 - Page 8
... 58 Sharing optical drives ...58
External devices ...59 Using a USB device ...59 Connecting a USB device 59 Removing a USB device 60 Using Digital Media Slot cards 60 Inserting a digital card 61 Removing a digital card 61
8 Security Protecting the computer ...63 Using passwords ...63 Setting passwords in Windows 64 Setting passwords in Setup Utility 64 Administrator password 65 Managing...
HP Envy 13 User Guide - Windows 7 - Page 23
... one or more network drivers on your computer are installed and one or more network devices are connected to the network.
Indicates that one or more of your network drivers are installed, all network devices or all wireless devices are disabled in Windows Control Panel, and no network devices are connected to a wired network.
Indicates that one or more of your network drivers are installed, one or...
HP Envy 13 User Guide - Windows 7 - Page 31
...or corrupted. A Windows "Device not Found" error message may also be displayed. The driver must be reinstalled. Get the latest version of the WLAN device software and drivers for your computer from the HP Web site at http://www.hp.com: 1. Open your Internet browser and go to http://www.hp.com/support. 2. Select your country or region. 3. Click the option for software and driver downloads, and then...
HP Envy 13 User Guide - Windows 7 - Page 42
... the following tips: ● Be sure that the device cable has a 4-conductor connector that supports both audio-out
(headphone) and audio-in (microphone). ● Be sure that the device cable is securely connected to the correct jack on your computer. ● Be sure to install any drivers required by the external device.
NOTE: A driver is a required program that acts like a translator between...
HP Envy 13 User Guide - Windows 7 - Page 77
...● Run Windows Update as soon as possible after you set up your computer. Use the update link at
Start > All Programs > Windows Update. ● Run Windows Update monthly thereafter. ● Obtain updates to Windows and other Microsoft® programs, as they are released, from the
Microsoft Web site and through the updates link in Help and Support.
Installing an optional security cable
NOTE...
HP Envy 13 User Guide - Windows 7 - Page 82
...9702; USB Diskette on Key/USB Hard Drive ◦ USB CD/DVD ROM Drive ◦ USB Floppy ◦ Network adapter
Diagnostics menu
Select Primary Hard Disk Self Test Memory Test
To do this Run a comprehensive self-test on the hard drive. Run a diagnostic test on the system memory.
Updating the BIOS
Updated versions of the BIOS may be available on the HP Web site. Most BIOS updates on the HP Web...
HP Envy 13 User Guide - Windows 7 - Page 83
... device, cable, or cord. To download a BIOS update: 1. Access the page on the HP Web site that provides software for your computer:
Select Start > Help and Support > Maintain. 2. Follow the instructions on the screen to identify your computer and access the BIOS update you
want to download. 3. At the download area, follow these steps:
a. Identify the BIOS update that is later than the BIOS version...
HP Envy 13 User Guide - Windows 7 - Page 84
... > Computer. 2. Double-click your hard drive designation. The hard drive designation is typically Local Disk (C:). 3. Using the hard drive path you recorded earlier, open the folder on your hard drive that contains the
update. 4. Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins. 5. Complete the installation by following the instructions on...
HP Envy 13 User Guide - Windows 7 - Page 88
... System Protection tab. 4. Click System Restore. 5. Follow the on-screen instructions.
Performing a recovery
NOTE: You can recover only files that you have previously backed up. HP recommends that you use HP Recovery Manager to create a set of recovery discs (entire drive backup) as soon as you set up your computer. Recovery Manager software allows you to repair or restore the system if you...
HP Envy 13 User Guide - Windows 7 - Page 90
... release latch 8, 44 battery temperature 52 BD drive 57 Beats Audio, using 33 BIOS, updating 72 Bluetooth device 12 Bluetooth label 10 Bluetooth wireless devices 20 boot options 72 boot order 72 buttons left TouchPad 2
power 4 right TouchPad 2 TouchPad on/off 2
C cables
USB 60 calibrating battery 51 caps lock light, identifying 3 CD drive 57 Certificate of Authenticity label 10 charging batteries...
HP Envy 13 User Guide - Windows 7 - Page 92
..., wireless 15 serial number, computer 10 service tag 10 setup of WLAN 15 Setup Utility
changing the language 69 displaying system
information 70 exiting 71 menus 71 navigating 70 passwords set in 64 restoring default settings 70 selecting 70 starting 69 shared drives 58 shutdown 52
Sleep exiting 38 initiating 38
slots Digital Media 7 security cable 6
software Disk Cleanup 55 Disk Defragmenter...