HP Folio 13-1029wm driver and firmware
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HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai - Page 1
... Recovering from Drive Failures 2 Introduction ...2 Symptoms of Hard Drive (HDD) Performance Issues 2 Hard Drive / Solid State Drive Troubleshooting Flowchart 4 Hard Drive & Solid State Drive Diagnostics 5 Advanced Diagnostics - Unified Extensible Firmware Interface (UEFI 5 HP 3D Drive Guard ...5 Firmware & Product Updates ...6 Intel Matrix Storage Technology driver 6 Installing SATA drivers...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai - Page 2
... measures include enhanced hard drive diagnostics, Intel Storage Matrix Technology, HP 3D drive guard, firmware updates, and more. The following sections explain how to identify and possibly prevent hard drive (HDD) and Solid State Drive (SSD) failures.
Symptoms of Hard Drive Issues
The symptoms of hard drive issues can be traced to connector issues, shock events, software issues, and more. The...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai - Page 4
... Diagnostics?
YES
Does the drive fail the Diagnostic test?
NO
Extensive/Long Diagnostic Test will run
YES
Does the drive fail the
Diagnostic test?
NO
Verify Intel Matrix Storage and 3D Drive Guard drivers are installed on
image and latest firmware for product model installed
Drive does not need to be Replaced (look to OS,
Software, or other hardware problems...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai - Page 5
... of damage. Download the latest HP 3D Drive Guard driver under the Solutions section from the "Download Drivers & Software" website for your product and OS: http://www8.hp.com/us/en/support-drivers.html
Note: The 3D Drive Guard is not needed for SSD drives, but it does not harm or in any way damage an SSD if installed.
Firmware & Product Updates
It is important...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai - Page 6
... Serial ATA hard disk drives. Updates to the Intel Matrix Storage Manager driver are released to address known issues. The latest device driver versions address multiple known issues that could affect hard disk drive performance and reliability. To download the latest version of the Intel Matrix Storage Technology driver: http://www8.hp.com/us/en/support-drivers.html
Installing SATA drivers
SATA...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai - Page 7
... is important to have the latest BIOS, firmware, and driver enhancements for your computer. Check www.hp.com for the latest releases.
Install and maintain a virus protection program to prevent failures due to viruses. Whenever possible, adjust the power management settings (power schemes) in the Control Panel to
permit the hard drive to turn off when it is unused...
User Guide - Page 2
... constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
First Edition: December 2011
Document Part Number: 671935-001
Product notice
This guide describes features that are common to most models. Some features may not be available on your computer.
Software terms
By installing, copying, downloading, or otherwise using any...
User Guide - Page 7
... passwords 48 Setting passwords in Setup Utility (BIOS 49 Using Internet security software ...50 Using antivirus software ...50 Using firewall software ...50 Installing software updates ...51 Installing Windows security updates 51 Installing HP and third-party software updates 51 Securing your wireless network 51 Backing up your software applications and information 51
10 Backup and recovery...
User Guide - Page 8
... (BIOS 59 Displaying system information 59 Restoring factory settings in Setup Utility (BIOS 59 Exiting Setup Utility (BIOS 60 Updating the BIOS ...60 Determining the BIOS version 60 Downloading a BIOS update 61 Using System Diagnostics ...62
Appendix A Troubleshooting and support ...63 Troubleshooting ...63 The computer is unable to start up 63 The computer screen is blank 63 Software is...
User Guide - Page 50
... as soon as you exit Sleep. You do not have to wait while updates are downloaded and installed.
▲ To open Intel Smart Connect to disable this feature or manually adjust the settings, select Start > All Programs > Intel > Intel Smart Connect Technology.
For additional information and a list of supported applications, see the software Help.
40 Chapter 6 Managing power
User Guide - Page 58
...security tasks:
● Set up Internet and anti-virus security
● Back up and recover files
● Manage passwords, user accounts, and parental controls
● Maintain your computer and install the latest HP and Windows updates
To open HP Security Assistant, select Start > All Programs > Security and Protection > HP Security Assistant.
Using passwords
A password is a group of characters...
User Guide - Page 61
.... ● Obtain updates to Windows and other Microsoft programs, as they are released, from the
Microsoft website and through the updates link in Help and Support.
Installing HP and third-party software updates
HP recommends that you regularly update the software and drivers that were originally installed on your computer. To download the latest versions, go to http://www.hp.com/support. At this...
User Guide - Page 64
...an optional external optical drive (purchased separately).
Using the dedicated recovery partition
When using the dedicated recovery partition, there is an option to back up pictures, music and other audio, videos and movies, recorded TV shows, documents, spreadsheets and presentations, e-mails, Internet favorites and settings during this process. To restore the computer from the recovery partition...
User Guide - Page 70
... BIOS version
To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer, you need to know the version of the system BIOS currently installed. BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing fn+esc (if you are already in Windows) or by using Setup Utility (BIOS). 1. Start Setup Utility (BIOS...
User Guide - Page 71
..., connect, or disconnect any device, cable, or cord. 1. Select Start > Help and Support > Maintain. 2. Click Refresh. 3. Follow the on-screen instructions to identify your computer and access the BIOS update you
want to download. 4. At the download area, follow these steps:
a. Identify the BIOS update that is later than the BIOS version currently installed on your computer. Make a note of the...
User Guide - Page 74
... on the device according to the manufacturer's instructions. ● Be sure that all device connections are secure. ● Be sure that the device is receiving electrical power. ● Be sure that the device, especially if it is older, is compatible with the operating system. ● Be sure that the correct drivers are installed and updated.
64 Appendix A Troubleshooting and support
User Guide - Page 83
... 4 computer, traveling 67 configuring audio for HDMI 32 connecting to a wired network 20 connecting to an existing wireless network 17 Connection Manager 16 connector, power 9 creating a wireless connection 15 critical battery level 37
D DC plug of external HP power
supply 71
digital card inserting 42 removing 43 supported formats 42
Digital Media Slot, identifying 9 drive light 9 drives
external...
User Guide - Page 84
... optional external optical drive 45
P passwords
set in Setup Utility (BIOS) 49 set in Windows 48 pinching TouchPad gesture 26 pointing devices, setting preferences 22 ports HDMI 9 USB 8, 9
power battery 37
power button, identifying 6 power connector, identifying 9 power lights, identifying 5 Product Key 13 product name and number,
computer 13 protecting your wireless network
19
R recovering from...
User Guide - Page 85
... 63 wireless network connection
65 troubleshooting and support 63 turning off the computer 41 turning wireless devices on or off
16
U unresponsive system 41 USB cable, connecting 44 USB devices
connecting 44 description 43 removing 44 USB hubs 43 USB ports, identifying 8, 9 using external AC power 38 using passwords 48
W webcam 31 webcam light, identifying 5 webcam, identifying 5 Windows...
HP Folio 13 - Maintenance and Service Guide - Page 63
...Start > Help and Support > Maintain.
Windows XP-Select Start > Help and Support, and then select the software and drivers update.
2. Follow the on-screen instructions to identify your computer and access the BIOS update you want to download.
3. At the download area, follow these steps:
a. Identify the BIOS update that is later than the BIOS version currently installed on your computer. Make a note...