HP Pavilion TouchSmart 14-n018us driver and firmware
Drivers and firmware downloads for this Hewlett-Packard item
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HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai - Page 1
... Recovering from Drive Failures 2 Introduction ...2 Symptoms of Hard Drive (HDD) Performance Issues 2 Hard Drive / Solid State Drive Troubleshooting Flowchart 4 Hard Drive & Solid State Drive Diagnostics 5 Advanced Diagnostics - Unified Extensible Firmware Interface (UEFI 5 HP 3D Drive Guard ...5 Firmware & Product Updates ...6 Intel Matrix Storage Technology driver 6 Installing SATA drivers...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai - Page 2
... reading or writing data)
Shock events may cause different error messages to be displayed such as "Non-system disk" or "No boot device".
Software issues Some hard drive performance problems appear to mimic hard drive failure, but may actually be caused by software issues. These software issues include (but are not limited to): File corruption File fragmentation...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai - Page 4
... Diagnostics?
YES
Does the drive fail the Diagnostic test?
NO
Extensive/Long Diagnostic Test will run
YES
Does the drive fail the
Diagnostic test?
NO
Verify Intel Matrix Storage and 3D Drive Guard drivers are installed on
image and latest firmware for product model installed
Drive does not need to be Replaced (look to OS,
Software, or other hardware problems...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai - Page 5
... of damage. Download the latest HP 3D Drive Guard driver under the Solutions section from the "Download Drivers & Software" website for your product and OS: http://www8.hp.com/us/en/support-drivers.html
Note: The 3D Drive Guard is not needed for SSD drives, but it does not harm or in any way damage an SSD if installed.
Firmware & Product Updates
It is important...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai - Page 6
... Serial ATA hard disk drives. Updates to the Intel Matrix Storage Manager driver are released to address known issues. The latest device driver versions address multiple known issues that could affect hard disk drive performance and reliability. To download the latest version of the Intel Matrix Storage Technology driver: http://www8.hp.com/us/en/support-drivers.html
Installing SATA drivers
SATA...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai - Page 7
... is important to have the latest BIOS, firmware, and driver enhancements for your computer. Check www.hp.com for the latest releases.
Install and maintain a virus protection program to prevent failures due to viruses. Whenever possible, adjust the power management settings (power schemes) in the Control Panel to
permit the hard drive to turn off when it is unused...
User Guide - Page 2
... 8. This computer may require upgraded and/or separately purchased hardware, drivers and/or software to take full advantage of Windows 8 functionality. See http://www.microsoft.com for details.
Software terms
By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA...
User Guide - Page 8
...Securing your computer and information 55 Using passwords ...55 Setting Windows passwords 56 Setting Setup Utility (BIOS) passwords 56 Using Internet security software ...56 Using antivirus software ...57 Using firewall software ...57 Installing software updates ...57 Installing critical security updates 57 Installing HP and third-party software updates 57 Securing your wireless network ...58...
User Guide - Page 11
... you set up and register the computer, we recommend the following steps:
● If you haven't already done so, connect to a wired or wireless network. See details in Connecting to a network on page 17.
● Take a minute to browse the printed Windows 8 Basics guide to explore the new Windows® 8 features.
● Become familiar with the computer hardware and software...
User Guide - Page 58
... DriveGuard protection.
NOTE: A hard drive in a primary hard drive bay is protected by HP 3D DriveGuard. A hard drive installed in an optional docking devices or connected to a USB port is not protected by HP 3D DriveGuard.
For more information, see the HP 3D DriveGuard software Help.
Identifying HP 3D DriveGuard status
The hard drive light on the computer changes color to show that the...
User Guide - Page 67
... or cable modem and your home network
to protect all the computers on the network.
When a firewall is installed on a system, all data sent to and from the system is monitored and compared with a set of user-defined security criteria. Any data that does not meet those criteria is blocked.
Installing software updates
HP, Microsoft Windows, and third-party software installed on your computer should...
User Guide - Page 70
... any device, cable, or cord.
1. From the Start screen, type support, and then select the HP Support Assistant app.
2. Click Updates and tune-ups, and then click Check for HP updates now.
3. Follow the on-screen instructions.
4. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer. If the update is...
User Guide - Page 72
... certain hard drive contents saved by Windows System Restore at a specific time. A system restore point contains information that Windows uses, such as registry settings. Windows creates a system restore point for you automatically during a Windows update and during other system maintenance (such as a software update, security scanning, or system diagnostics). You can also manually create a system...
User Guide - Page 76
... from the PC settings screen.
4. Scroll the right-side choices down to display Remove everything and reinstall Windows. 5. Under Remove everything and reinstall Windows, select Get started, and follow the on-
screen instructions.
Recovering using HP Recovery Manager
HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you...
User Guide - Page 81
... latch 14 battery temperature 44 BIOS determining version 59 downloading an update 60 updating 59 Bluetooth device 17, 21
Bluetooth label 16 boot order
changing HP Recovery Manager 67
bottom 16 buttons
left TouchPad 10 power 12 right TouchPad 10
C caps lock light, identifying 11 caring for your computer 52 checking audio functions 24 cleaning your computer 52 components
bottom 14 display 9 left...
User Guide - Page 83
Setup Utility (BIOS) passwords 56
Setup Utility (BIOS), using 59 shipping the computer 54 shutdown 47 Sleep
exiting 41 initiating 41 slots memory card reader 8, 23 security cable 7 software CyberLink PowerDVD 28 Disk Cleanup 49 Disk Defragmenter 49 software updates, installing 57 speakers connecting 24 identifying 12, 23 storing a battery 44 supported discs recovery 63 system information hot key ...
HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Notebook PC - Maintenance and Service Guide - Page 105
... any device, cable, or cord.
1. From the Start screen, type support, and then select the HP Support Assistant app.
2. Click Updates and tune-ups, and then click Check for HP updates now.
3. Follow the on-screen instructions.
4. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer. If the update is...
HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Notebook PC - Maintenance and Service Guide - Page 115
..., and then select Help and Support.
Creating HP Recovery media
HP Recovery Manager is a software program that offers a way to create recovery media after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the original operating system and the software programs installed at the factory, and...
HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Notebook PC - Maintenance and Service Guide - Page 117
... the hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that was installed at the factory.
The HP Recovery partition allows Minimized Image Recovery.
What you need to know
● HP Recovery Manager recovers only software that was installed at the factory. For software not provided with this computer, you must either download the software from the...
HP Pavilion 14 Notebook PC HP Pavilion TouchSmart 14 Notebook PC - Maintenance and Service Guide - Page 120
... storage device. CAUTION: Using Restore completely erases hard drive contents and reformats the hard drive. All files you have created and any software installed on the computer are permanently removed. The recovery tool reinstalls the original operating system and programs and drivers that were installed at the factory. Software, drivers, and updates not installed at the factory must be manually...