HP ENVY 15-u002xx driver and firmware
Drivers and firmware downloads for this Hewlett-Packard item
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HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai - Page 1
... Recovering from Drive Failures 2 Introduction ...2 Symptoms of Hard Drive (HDD) Performance Issues 2 Hard Drive / Solid State Drive Troubleshooting Flowchart 4 Hard Drive & Solid State Drive Diagnostics 5 Advanced Diagnostics - Unified Extensible Firmware Interface (UEFI 5 HP 3D Drive Guard ...5 Firmware & Product Updates ...6 Intel Matrix Storage Technology driver 6 Installing SATA drivers...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai - Page 2
... measures include enhanced hard drive diagnostics, Intel Storage Matrix Technology, HP 3D drive guard, firmware updates, and more. The following sections explain how to identify and possibly prevent hard drive (HDD) and Solid State Drive (SSD) failures.
Symptoms of Hard Drive Issues
The symptoms of hard drive issues can be traced to connector issues, shock events, software issues, and more. The...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai - Page 4
... Diagnostics?
YES
Does the drive fail the Diagnostic test?
NO
Extensive/Long Diagnostic Test will run
YES
Does the drive fail the
Diagnostic test?
NO
Verify Intel Matrix Storage and 3D Drive Guard drivers are installed on
image and latest firmware for product model installed
Drive does not need to be Replaced (look to OS,
Software, or other hardware problems...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai - Page 5
... of damage. Download the latest HP 3D Drive Guard driver under the Solutions section from the "Download Drivers & Software" website for your product and OS: http://www8.hp.com/us/en/support-drivers.html
Note: The 3D Drive Guard is not needed for SSD drives, but it does not harm or in any way damage an SSD if installed.
Firmware & Product Updates
It is important...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai - Page 6
... Serial ATA hard disk drives. Updates to the Intel Matrix Storage Manager driver are released to address known issues. The latest device driver versions address multiple known issues that could affect hard disk drive performance and reliability. To download the latest version of the Intel Matrix Storage Technology driver: http://www8.hp.com/us/en/support-drivers.html
Installing SATA drivers
SATA...
HP ENVY x360 Convertible PC Maintenance and Service Guide - Page 2
... purchased hardware, drivers, and/or software to take full advantage of Windows 8 functionality. See http://www.microsoft.com for details. This computer may require upgraded and/ or separately purchased hardware and/or a DVD drive to install the Windows 7 software and take full advantage of Windows 7 functionality. See http://windows.microsoft.com/en-us/ windows7/get-know-windows-7 for details...
HP ENVY x360 Convertible PC Maintenance and Service Guide - Page 57
...005 691740-005 691739-005
Update BIOS before adding memory modules Before adding new memory, make sure you update the computer to the latest BIOS.
CAUTION: Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems. To update BIOS: 1. Navigate to www.hp.com. 2. Click Support & Drivers > click Drivers & Software. 3. In the Enter a product...
HP ENVY x360 Convertible PC Maintenance and Service Guide - Page 70
... any device, cable, or cord. 1. From the Start screen, type hp support assistant, and then select the HP Support Assistant
app. 2. Click Updates and tune-ups, and then click Check for HP updates now. 3. Follow the on-screen instructions. 4. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer. If...
HP ENVY x360 Convertible PC Maintenance and Service Guide - Page 74
..., and then select Help and Support.
Creating HP Recovery media
HP Recovery Manager is a software program that offers a way to create recovery media after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the original operating system and the software programs installed at the factory, and...
HP ENVY x360 Convertible PC Maintenance and Service Guide - Page 76
... the operating system and the software that was installed at the factory. The HP Recovery partition (select models only) allows System Recovery and Minimized Image Recovery.
What you need to know
● HP Recovery Manager recovers only software that was installed at the factory. For software not provided with this computer, you must either download the software from the manufacturer's website or...
User Guide - Page 2
...Windows. This computer may require upgraded and/or separately purchased hardware, drivers and/or software to take full advantage of Windows functionality. Go to http://www.microsoft.com for details.
To access the latest user guide, go to http://www.hp.com/support, and select your country. Select Drivers & Downloads, and then follow the on-screen instructions.
Software terms
By installing, copying...
User Guide - Page 8
... your computer and information ...57 Using passwords ...57 Setting Windows passwords 58 Setting Setup Utility (BIOS) passwords 58 Using Internet security software ...58 Using antivirus software ...59 Using firewall software ...59 Installing software updates ...59 Installing critical security updates 59 Installing HP and third-party software updates 59 Securing your wireless network ...60...
User Guide - Page 61
... protection. NOTE: A hard drive in a primary hard drive bay or a secondary hard drive bay is protected by HP 3D DriveGuard. A hard drive installed in an optional docking device or connected to a USB port is not protected by HP 3D DriveGuard. For more information, see the HP 3D DriveGuard software Help.
Identifying HP 3D DriveGuard status
The hard drive light on the computer changes color to...
User Guide - Page 67
... c, and then select Control Panel. Select System and Security, select Windows Update, select Change settings, and then follow the on-screen instructions.
Installing HP and third-party software updates
HP recommends that you regularly update the software and drivers that were originally installed on your computer. To download the latest versions, go to http://www.hp.com/support. At this location...
User Guide - Page 70
... any device, cable, or cord. 1. From the Start screen, type hp support assistant, and then select the HP Support
Assistant app. 2. Click Updates and tune-ups, and then click Check for HP updates now. 3. Follow the on-screen instructions. 4. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer. If...
User Guide - Page 72
..., and then select Help and Support.
Creating HP Recovery media
HP Recovery Manager is a software program that offers a way to create recovery media after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the original operating system and the software programs installed at the factory, and...
User Guide - Page 74
... the operating system and the software that was installed at the factory.
The HP Recovery partition (select models only) allows System Recovery and Minimized Image Recovery.
What you need to know
● HP Recovery Manager recovers only software that was installed at the factory. For software not provided with this computer, you must either download the software from the manufacturer's website or...
User Guide - Page 78
... 48 battery power 48 Beats Audio 23 Control Panel 23 hot key 23 BIOS determining version 61 downloading an update 62 updating 61
Bluetooth device 16, 19 Bluetooth label 15 boot order
changing HP Recovery Manager 67
bottom 15 buttons
left TouchPad 10 power 7, 12 right TouchPad 10 volume 8, 22
C caps lock light, identifying 11 caring for your computer 54 cleaning your computer 54 close an...
User Guide - Page 79
... 15 serial number 15 service 15 wireless certification 15 WLAN 15 LAN, connecting 19 left-edge swipe 42 lights AC adapter 6 caps lock 11 hard drive 6 mute 11 power 11 RJ-45 (network) 21 RJ-45 (network) status 6 low battery level 49
M maintenance
Disk Cleanup 54 Disk Defragmenter 53 memory card reader, identifying 6, 22 memory card, identifying 6 minimized image creating 66 minimized image recovery...
User Guide - Page 80
...on wakeup 47
setup of WLAN 17 Setup Utility (BIOS) passwords
58 shipping the computer 55 shutdown 51 Sleep
exiting 47 initiating 47 slots memory card reader 6, 22 security cable 6 software Disk Cleanup 54 Disk Defragmenter 53 software updates, installing 59 speakers connecting 23 identifying 12, 22 supported discs recovery 64 switch between open apps edge swipe 38 system recovery 66 system restore...