HP ENVY x2 - 13-j002dx driver and firmware
Drivers and firmware downloads for this Hewlett-Packard item
Related HP ENVY x2 - 13-j002dx Manual Pages
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HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai - Page 1
... Recovering from Drive Failures 2 Introduction ...2 Symptoms of Hard Drive (HDD) Performance Issues 2 Hard Drive / Solid State Drive Troubleshooting Flowchart 4 Hard Drive & Solid State Drive Diagnostics 5 Advanced Diagnostics - Unified Extensible Firmware Interface (UEFI 5 HP 3D Drive Guard ...5 Firmware & Product Updates ...6 Intel Matrix Storage Technology driver 6 Installing SATA drivers...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai - Page 2
... reading or writing data)
Shock events may cause different error messages to be displayed such as "Non-system disk" or "No boot device".
Software issues Some hard drive performance problems appear to mimic hard drive failure, but may actually be caused by software issues. These software issues include (but are not limited to): File corruption File fragmentation...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai - Page 4
... Diagnostics?
YES
Does the drive fail the Diagnostic test?
NO
Extensive/Long Diagnostic Test will run
YES
Does the drive fail the
Diagnostic test?
NO
Verify Intel Matrix Storage and 3D Drive Guard drivers are installed on
image and latest firmware for product model installed
Drive does not need to be Replaced (look to OS,
Software, or other hardware problems...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai - Page 5
... of damage. Download the latest HP 3D Drive Guard driver under the Solutions section from the "Download Drivers & Software" website for your product and OS: http://www8.hp.com/us/en/support-drivers.html
Note: The 3D Drive Guard is not needed for SSD drives, but it does not harm or in any way damage an SSD if installed.
Firmware & Product Updates
It is important...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai - Page 6
... Serial ATA hard disk drives. Updates to the Intel Matrix Storage Manager driver are released to address known issues. The latest device driver versions address multiple known issues that could affect hard disk drive performance and reliability. To download the latest version of the Intel Matrix Storage Technology driver: http://www8.hp.com/us/en/support-drivers.html
Installing SATA drivers
SATA...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai - Page 7
... is important to have the latest BIOS, firmware, and driver enhancements for your computer. Check www.hp.com for the latest releases.
Install and maintain a virus protection program to prevent failures due to viruses. Whenever possible, adjust the power management settings (power schemes) in the Control Panel to
permit the hard drive to turn off when it is unused...
User Guide - Page 2
...Windows. This computer may require upgraded and/or separately purchased hardware, drivers and/or software to take full advantage of Windows functionality. Go to http://www.microsoft.com for details.
To access the latest user guide, go to http://www.hp.com/support, and select your country. Select Drivers & Downloads, and then follow the on-screen instructions.
Software terms
By installing, copying...
User Guide - Page 7
... keys 42 Using Windows shortcut keys 43 Using the digitizer pen (select models...power ...51 Troubleshooting power problems 52 Refreshing your software content with Intel Smart Connect Technology (select models only 53 Shutting down (turning off) the tablet 53
8 Maintaining your tablet ...54 Improving performance ...54 Handling drives ...54 Using Disk Cleanup ...54 Updating programs and drivers...
User Guide - Page 8
... and information ...58 Using passwords ...58 Setting Windows passwords 59 Setting Setup Utility (BIOS) passwords 59 Using Internet security software ...60 Using antivirus software ...60 Using firewall software ...60 Installing software updates ...60 Installing critical security updates 60 Installing HP and third-party software updates 61 Securing your wireless network ...61 Backing up your...
User Guide - Page 65
... recent gaming software. Without the latest driver, you would not be getting the most out of your equipment. Go to http://www.hp.com/support to download the latest versions of HP programs and drivers. In addition, register to receive automatic update notifications when they become available. If you would like to update your program and drivers, follow these instructions: 1. From the...
User Guide - Page 70
...installed on. ● Network-based firewalls-Installed between your DSL or cable modem and your home network
to protect all the computers on the network.
When a firewall is installed on a system, all data sent to and from the system is monitored and compared with a set of user-defined security criteria. Any data that does not meet those criteria is blocked.
Installing software updates
HP, Windows...
User Guide - Page 71
Installing HP and third-party software updates
HP recommends that you regularly update the software and drivers that were originally installed on your tablet. To download the latest versions, go to http://www.hp.com/support. At this location, you can also register to receive automatic update notifications when they become available. If you have installed third-party software after you purchased ...
User Guide - Page 72
...), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the tablet, and the amount of system and extended memory.
Starting Setup Utility (BIOS)
You can enter Setup Utility using the tablet only or an optional USB...
User Guide - Page 73
... any device, cable, or cord. 1. From the Start screen, type support, and then select the HP Support Assistant app.
2. Click Updates and tune-ups, and then click Check for HP updates now.
3. Follow the on-screen instructions.
4. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your tablet. If the update is...
User Guide - Page 75
... and then select Help and Support.
Creating HP Recovery media
HP Recovery Manager is a software program that offers a way to create recovery media after you successfully set up the tablet. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the original operating system and the software programs installed at the factory, and then...
User Guide - Page 77
... the operating system and the software that was installed at the factory.
The HP Recovery partition (select models only) allows System Recovery and Minimized Image Recovery.
What you need to know
● HP Recovery Manager recovers only software that was installed at the factory. For software not provided with this tablet, you must either download the software from the manufacturer's website or...
User Guide - Page 81
... drive light 7 HDMI
configuring audio 28 HDMI port
connecting 28 identifying 6, 25 headphones and microphones, connecting 26 Hibernation exiting 49 initiated during critical battery
level 51 initiating 49 high-definition devices, connecting 28, 29 HP and third-party software updates, installing 61 HP Connected Music 27 HP PC Hardware Diagnostics (UEFI) downloading 64 using 63 HP Recovery Manager...
User Guide - Page 82
... on
wakeup 49 settings
autorotate lock 13 brightness 13 changing 13 landscape view 13 portrait view 13 tablet orientation 13 setup of WLAN 21 Setup Utility (BIOS) passwords 59 shipping the tablet 56 shutdown 53 Sleep exiting 49 initiating 49 slots memory card reader 6 software Disk Cleanup 54 software updates, installing 60 speakers connecting 26 identifying 8, 25 supported discs recovery 65
72...
HP ENVY x2 (model numbers 13- j000 through 13-j099) Maintenance and Service Guide - Page 2
...-001
Product notice
This guide describes features that are common to most models. Some features may not be available on your tablet.
Not all features are available in all editions of Windows 8. This tablet may require upgraded and/or separately purchased hardware, drivers, and/or software to take full advantage of Windows 8 functionality. See for http...
HP ENVY x2 (model numbers 13- j000 through 13-j099) Maintenance and Service Guide - Page 49
...a USB device
NOTE: Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in English only. There are two options to download HP PC Hardware Diagnostics to a USB device: Option 1: HP PC Diagnostics homepage- Provides access to the latest UEFI version 1. Go to http://hp.com/go/techcenter/pcdiags. 2. Click the UEFI Download link, and then select Run. Option 2: Support and Drivers...