HP Pavilion Notebook - 14-v124ca driver and firmware
Drivers and firmware downloads for this Hewlett-Packard item
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HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai - Page 1
... Recovering from Drive Failures 2 Introduction ...2 Symptoms of Hard Drive (HDD) Performance Issues 2 Hard Drive / Solid State Drive Troubleshooting Flowchart 4 Hard Drive & Solid State Drive Diagnostics 5 Advanced Diagnostics - Unified Extensible Firmware Interface (UEFI 5 HP 3D Drive Guard ...5 Firmware & Product Updates ...6 Intel Matrix Storage Technology driver 6 Installing SATA drivers...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai - Page 2
...; Non-operational shock (when the notebook is turned off) -or- Operational shock (when the unit is turned on and the hard drive is reading or writing data)
Shock events may cause different error messages to be displayed such as "Non-system disk" or "No boot device".
Software issues Some hard drive performance problems appear to mimic hard...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai - Page 3
... software problems to trace is file corruption, because corruption occurs very easily during routine computer handling. For example, powering off the notebook ...drive.
Read Errors
HDDs can experience issues due to read errors. In this situation, a low-level format of the drive can be performed. Refer to your HDD manufacturer for low-level format utilities or download the HP File Sanitizer for HP...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai - Page 4
... Diagnostics?
YES
Does the drive fail the Diagnostic test?
NO
Extensive/Long Diagnostic Test will run
YES
Does the drive fail the
Diagnostic test?
NO
Verify Intel Matrix Storage and 3D Drive Guard drivers are installed on
image and latest firmware for product model installed
Drive does not need to be Replaced (look to OS,
Software, or other hardware problems...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai - Page 5
... of damage. Download the latest HP 3D Drive Guard driver under the Solutions section from the "Download Drivers & Software" website for your product and OS: http://www8.hp.com/us/en/support-drivers.html
Note: The 3D Drive Guard is not needed for SSD drives, but it does not harm or in any way damage an SSD if installed.
Firmware & Product Updates
It is important...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai - Page 6
... Serial ATA hard disk drives. Updates to the Intel Matrix Storage Manager driver are released to address known issues. The latest device driver versions address multiple known issues that could affect hard disk drive performance and reliability. To download the latest version of the Intel Matrix Storage Technology driver: http://www8.hp.com/us/en/support-drivers.html
Installing SATA drivers
SATA...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai - Page 7
... is important to have the latest BIOS, firmware, and driver enhancements for your computer. Check www.hp.com for the latest releases.
Install and maintain a virus protection program to prevent failures due to viruses. Whenever possible, adjust the power management settings (power schemes) in the Control Panel to
permit the hard drive to turn off when it is unused...
HP Pavilion 14 Notebook PC HP Pavilion 14 TouchSmart Notebook PC Maintenance and Service Guide - Page 2
... available in all editions of Windows 8. This computer may require upgraded and/or separately purchased hardware, drivers and/or software to take full advantage of Windows 8 functionality. See http://www.microsoft.com for details.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty...
HP Pavilion 14 Notebook PC HP Pavilion 14 TouchSmart Notebook PC Maintenance and Service Guide - Page 8
... ...54 Power connector cable ...58 Speakers ...59 Display assembly ...60
7 Windows - Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI 65 Starting Setup Utility (BIOS) ...65 Updating the BIOS ...65 Determining the BIOS version 65 Downloading a BIOS update 66 Using HP PC Hardware Diagnostics (UEFI 66 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 67
8 Ubuntu...
HP Pavilion 14 Notebook PC HP Pavilion 14 TouchSmart Notebook PC Maintenance and Service Guide - Page 12
... Serial ATA 9.5 mm tray load Zero power optical drive Supports the following: ● DVD±RW Double-Layer SuperMulti Drive
Supports: Beats Audio Dual speakers HP TrueVision HD webcam (fixed, no tilt with activity LED; 1280×720 by 30 frames per second, USB 2.0, M-jpeg) Two dual array, digital microphones with appropriate beam-forming, echo-cancellation, noisereduction software
Integrated...
HP Pavilion 14 Notebook PC HP Pavilion 14 TouchSmart Notebook PC Maintenance and Service Guide - Page 22
... installed. NOTE: This Digital Product Key is automatically recognized and activated by Microsoft Operating Systems on a reinstall of the Windows 8 or Windows 8.1 operating system with HPapproved recovery methods.
● Regulatory label(s)-Provide(s) regulatory information about the computer. ● Wireless certification label(s)-Provide(s) information about optional wireless devices...
HP Pavilion 14 Notebook PC HP Pavilion 14 TouchSmart Notebook PC Maintenance and Service Guide - Page 42
... 691739-001 693374-001
NOTE: Before adding memory modules, make sure the computer has the most recent BIOS version, and update the BIOS if needed. For Windows operating systems, see Updating the BIOS on page 65; for Ubuntu Linux, see Ubuntu Linux - Using Setup Utility (BIOS) and System Diagnostics on page 68.
Before removing a memory module, follow these steps:
1. Turn off the...
HP Pavilion 14 Notebook PC HP Pavilion 14 TouchSmart Notebook PC Maintenance and Service Guide - Page 75
7 Windows - Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI)
Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of ...
HP Pavilion 14 Notebook PC HP Pavilion 14 TouchSmart Notebook PC Maintenance and Service Guide - Page 76
... any device, cable, or cord. 1. From the Start screen, type hp support assistant, and then select the HP Support
Assistant app. 2. Click Updates and tune-ups, and then click Check for HP updates now. 3. Follow the on-screen instructions. 4. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer. If...
HP Pavilion 14 Notebook PC HP Pavilion 14 TouchSmart Notebook PC Maintenance and Service Guide - Page 77
...a USB device
NOTE: Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in English only. There are two options to download HP PC Hardware Diagnostics to a USB device: Option 1: HP PC Diagnostics homepage- Provides access to the latest UEFI version 1. Go to http://hp.com/go/techcenter/pcdiags. 2. Click the UEFI Download link, and then select Run. Option 2: Support and Drivers...
HP Pavilion 14 Notebook PC HP Pavilion 14 TouchSmart Notebook PC Maintenance and Service Guide - Page 83
..., and then select Help and Support.
Creating HP Recovery media
HP Recovery Manager is a software program that offers a way to create recovery media after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the original operating system and the software programs installed at the factory, and...
HP Pavilion 14 Notebook PC HP Pavilion 14 TouchSmart Notebook PC Maintenance and Service Guide - Page 84
... to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. If you use an external optical drive, it must be connected directly to a USB port on the computer; the drive cannot be connected to a USB port on an external device, such as a USB hub.
● Be sure that the computer is connected to AC power before you begin...
HP Pavilion 14 Notebook PC HP Pavilion 14 TouchSmart Notebook PC Maintenance and Service Guide - Page 85
... the operating system and the software that was installed at the factory.
The HP Recovery partition (select models only) allows System Recovery and Minimized Image Recovery.
What you need to know
● HP Recovery Manager recovers only software that was installed at the factory. For software not provided with this computer, you must either download the software from the manufacturer's website or...
HP Pavilion 14 Notebook PC HP Pavilion 14 TouchSmart Notebook PC Maintenance and Service Guide - Page 87
... storage device.
CAUTION: Using Restore completely erases hard drive contents and reformats the hard drive. All files you have created and any software installed on the computer are permanently removed. The recovery tool reinstalls the original operating system and programs and drivers that were installed at the factory. Software, drivers, and updates not installed at the factory must be manually...
HP Pavilion 14 Notebook PC HP Pavilion 14 TouchSmart Notebook PC Maintenance and Service Guide - Page 94
... release latch 11 BD combo drive
spare part number 33 bezel
removal 36 spare part number 36 BIOS determining version 65 downloading an update 66 updating 65 Bluetooth label 12 boot order changing HP Recovery
Manager 76 bottom 12 buttons
left TouchPad 7
power 9 right TouchPad 7
C caps lock light, identifying 8 chipset, product description 1 components
bottom 11 display 6 left side 5 right side...