HP Stream Notebook - 13-c010nr driver and firmware
Drivers and firmware downloads for this Hewlett-Packard item
Related HP Stream Notebook - 13-c010nr Manual Pages
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HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai - Page 1
... Recovering from Drive Failures 2 Introduction ...2 Symptoms of Hard Drive (HDD) Performance Issues 2 Hard Drive / Solid State Drive Troubleshooting Flowchart 4 Hard Drive & Solid State Drive Diagnostics 5 Advanced Diagnostics - Unified Extensible Firmware Interface (UEFI 5 HP 3D Drive Guard ...5 Firmware & Product Updates ...6 Intel Matrix Storage Technology driver 6 Installing SATA drivers...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai - Page 2
...; Non-operational shock (when the notebook is turned off) -or- Operational shock (when the unit is turned on and the hard drive is reading or writing data)
Shock events may cause different error messages to be displayed such as "Non-system disk" or "No boot device".
Software issues Some hard drive performance problems appear to mimic hard...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai - Page 4
... Diagnostics?
YES
Does the drive fail the Diagnostic test?
NO
Extensive/Long Diagnostic Test will run
YES
Does the drive fail the
Diagnostic test?
NO
Verify Intel Matrix Storage and 3D Drive Guard drivers are installed on
image and latest firmware for product model installed
Drive does not need to be Replaced (look to OS,
Software, or other hardware problems...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai - Page 5
... of damage. Download the latest HP 3D Drive Guard driver under the Solutions section from the "Download Drivers & Software" website for your product and OS: http://www8.hp.com/us/en/support-drivers.html
Note: The 3D Drive Guard is not needed for SSD drives, but it does not harm or in any way damage an SSD if installed.
Firmware & Product Updates
It is important...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai - Page 6
... Serial ATA hard disk drives. Updates to the Intel Matrix Storage Manager driver are released to address known issues. The latest device driver versions address multiple known issues that could affect hard disk drive performance and reliability. To download the latest version of the Intel Matrix Storage Technology driver: http://www8.hp.com/us/en/support-drivers.html
Installing SATA drivers
SATA...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai - Page 7
... is important to have the latest BIOS, firmware, and driver enhancements for your computer. Check www.hp.com for the latest releases.
Install and maintain a virus protection program to prevent failures due to viruses. Whenever possible, adjust the power management settings (power schemes) in the Control Panel to
permit the hard drive to turn off when it is unused...
User Guide - Page 2
...Windows. This computer may require upgraded and/or separately purchased hardware, drivers and/or software to take full advantage of Windows functionality. Go to http://www.microsoft.com for details.
To access the latest user guide, go to http://www.hp.com/support, and select your country. Select Drivers & Downloads, and then follow the on-screen instructions.
Software terms
By installing, copying...
User Guide - Page 9
... your computer and information ...41 Using passwords ...41 Setting Windows passwords 41 Setting Setup Utility (BIOS) passwords 42 Using the fingerprint reader (select models only 42 Using Internet security software ...43 Using antivirus software ...43 Using firewall software ...43 Installing software updates ...44 Installing critical security updates ...44 Securing your wireless network ...44...
User Guide - Page 17
... display switch
Internal microphones Left control zone
Left TouchPad button Memory card reader
Mute light num lock key Optical drive
Power button
Description
● Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the
hard drive.
Connects an optional video or audio device, such as a highdefinition television, any compatible digital...
User Guide - Page 47
... to your computer. For example, older graphics components might not work well with the most recent gaming software. Without the latest driver, you would not be getting the most out of your equipment. Go to http://www.hp.com/support to download the latest versions of HP programs and drivers. In addition, register to receive automatic notifications when updates become...
User Guide - Page 53
... Start screen, type support, and then select the HP Support Assistant app, or from the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar.
Using firewall software
Firewalls are designed to prevent unauthorized access to a system or network. A firewall can be software you install on your computer and/or network, or it can...
User Guide - Page 54
... can install these updates manually or automatically. To view or change the settings: 1. From the Start screen, type control panel.
‒ or - From the Windows desktop, right-click the Start button, and then select Control Panel. 2. Select System and Security, select Windows Update, select Change settings, and then follow the on-screen instructions.
Securing your wireless network
When you set up...
User Guide - Page 56
...Setup Utility (BIOS)
Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.
Starting Setup Utility (BIOS...
User Guide - Page 57
..., remove, connect, or disconnect any device, cable, or cord.
NOTE: If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. 1. From the Start screen, type support, and then select the HP Support Assistant app.
‒ or -
From the Windows desktop, click the question mark icon in the notification area...
User Guide - Page 59
... tablet, and then quickly hold down the Windows button.
2. Press or tap f2. The BIOS searches 3 places for the diagnostic tools, in the following order: a. Connected USB drive NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading HP PC Hardware Diagnostics (UEFI) to a USB device on page 49. b. Hard drive c. BIOS
3. When the diagnostic tool opens, use the...
User Guide - Page 63
... support, or by using the HP Recovery partition (select models only). If you have not already created recovery media, see Creating HP Recovery media (select models only) on page 51.
What you need to know before you get started
● HP Recovery Manager recovers only software that was installed at the factory. For software not provided with this computer, you must either download the software...
User Guide - Page 64
... then configures the settings for
the programs that were installed at the factory. ● Minimized Image Recovery (select models only)-Reinstalls the operating system and all
hardware-related drivers and software, but not other software applications. ● Factory Reset-Restores the computer to its original factory state by deleting all information
from the hard drive and re-creating...
User Guide - Page 69
... 20 Beats Audio Control Panel 20 Beats Audio hot key 20 best practices 1 BIOS determining version 46 downloading an update 47
starting the Setup Utility 46 updating 46 Bluetooth compartment, identifying 6 Bluetooth device 14, 16 Bluetooth label 13 boot order changing 55 bottom 13 buttons left TouchPad 7 power 7 right TouchPad 8
C caps lock light, identifying 6 caring for your computer 38 cleaning...
User Guide - Page 70
...number 13 service 13 wireless certification 13 WLAN 13 latches battery release 6 service door release 9 left control zone, identifying 7 left-edge swipe TouchPad and touch screen gesture 27 lights AC adapter 5 caps lock 6
O one-finger slide touch screen
gesture 28 operating environment 57 optical drive, identifying 7 original system recovery 53
P passwords
Setup Utility (BIOS) 42 Windows 41 ports...
User Guide - Page 71
...service door, identifying 8 service labels, locating 13 setting password protection on
wakeup 30 Setup Utility (BIOS) passwords
42 sharing media 18 shipping the computer 39 shutdown 35 SIM slot, identifying 9 Sleep
exiting 30 initiating 30 Sleep and Hibernation initiating 29 slots memory card reader 7 security cable 8 SIM 9 software Disk Cleanup 37 Disk Defragmenter 37 software updates, installing...