HP d338 - Microtower Desktop PC driver and firmware
Related HP d338 Manual Pages
Download the free PDF manual for HP d338 and other HP manuals at ManualOwl.com
Downgrading Microsoft Windows Vista OS Business on HP Business Desktop FAQs - Page 3
... OS. Be aware, however that this install will remove the Windows XP Professional software from the Business PC.
Q: How do customers reinstall the original software after downgrading to a previous version?
A: Use HP Backup and Recovery Manager to create recovery media for the factory-installed image. If you purchased a Vista machine, use this media to recover back to Vista. If you purchase...
Troubleshooting Guide - Page 3
... Support 2-2 Helpful Hints 2-3 Solving General Problems 2-5 Solving Power Supply Problems 2-8 Solving Diskette Problems 2-11 Solving Hard Drive Problems 2-14 Solving Display Problems 2-17 Solving Audio Problems 2-21 Solving Printer Problems 2-24 Solving Keyboard and Mouse Problems 2-25 Solving Hardware Installation Problems 2-27 Solving Network Problems 2-29
Troubleshooting Guide...
Troubleshooting Guide - Page 6
... Performance and Maintenance.
2. Look through the displayed icons. ❏ If icons for Configuration Record and Diagnostics for Windows are included, the Diagnostics for Windows utility is installed. ❏ If icons for Configuration Record and Diagnostics for Windows are not included, the Diagnostics for Windows utility may be loaded, but not installed.
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Troubleshooting Guide
Troubleshooting Guide - Page 7
..., click Finish to restart the computer or Cancel to exit the program. You must restart the computer to complete the installation of Diagnostics for Windows.
✎ If you want to upgrade an existing version of Diagnostics for Windows installed on the computer, visit www.hp.com/support to locate and download the latest Diagnostics for Windows SoftPaq.
Troubleshooting Guide
www.hp.com
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Troubleshooting Guide - Page 8
... Click Start > HP Information Center > Diagnostics for Windows. You can also select the Diagnostics for Windows icon, located in the Control Panel. The screen displays the overview of the computer hardware and software. ❏ In Windows 2000 Professional, select Start > Settings > Control Panel, then select Diagnostics for Windows. ❏ In Windows XP Home and Windows XP Professional, select...
Troubleshooting Guide - Page 14
... Left Window File or Right Window File.
✎ Saving the configuration of the computer periodically allows the user to keep a history of the configuration. This history may be useful to your service provider if the system ever encounters a problem that needs debugging.
4. To exit Configuration Record, click File, then click Exit.
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Troubleshooting Guide
Troubleshooting Guide - Page 15
... Enabling Agent only works if Diagnostics for Windows is also installed.
The Remote Diagnostics Enabling Agent provides a Web browser interface to Diagnostics for Windows. This enables remote control of the diagnostics and facilitates easy transfer of computer information from remote machines to a service provider.
The Remote Diagnostics Enabling Agent captures hardware configuration and...
Troubleshooting Guide - Page 16
Computer Diagnostic Features
Installing or Upgrading Remote Diagnostics Enabling Agent
To install or upgrade an existing version of Remote Diagnostics Enabling Agent, visit www.hp.com/support then locate and download the latest Remote Diagnostics Enabling Agent SoftPaq.
Running the Remote Diagnostics Enabling Agent
1. Select the Remote Diagnostics icon located in the Control Panel.
✎ The ...
Troubleshooting Guide - Page 21
... the Hardware Reference Guide for instructions on installing a new battery, or contact an authorized dealer or reseller for RTC battery replacement.
Computer appears to pause periodically.
Network driver is loaded and no network connection is established.
Establish a network connection, or use Computer Setup or Microsoft Windows Device Manager to disable the network controller.
Cursor will not...
Troubleshooting Guide - Page 46
... expansion board.
The network controller requires drivers.
The expansion board installed is a network card (NIC) and conflicts with the embedded NIC.
Solution
Ensure that the cable and device at the other end are operating correctly.
Under the Computer Setup Advanced menu, change the resource settings for the board.
Contact an authorized service provider.
Make sure the network drivers are loaded...
Troubleshooting Guide - Page 56
... needed device drivers have been installed.
■ If you have installed an operating system other than the factory-installed operating system, check to be sure it is supported on the system.
Where available, run the Configuration Record utility to determine if any changes have been made to the software which may be causing a problem. See the Desktop Management Guide on...
Desktop Management Guide - Page 8
... inventory for asset management ■ PC health check monitoring and diagnostics ■ Proactive notification of changes in the hardware environment ■ Web-accessible reporting of business critical details such as
machines with thermal warnings, memory alerts, and more ■ Remote updating of system software such as device drivers and
ROM BIOS ■ Remote changing of boot order
For...
Desktop Management Guide - Page 9
...can also update ROM BIOS and device driver software from a central console.
For more information, visit http://www.hp.com/go/easydeploy.
Altiris PC Transplant Pro
Altiris PC Transplant Pro offers painless PC migration by preserving old settings, preferences, and data and migrating them to the new environment quickly and easily. Upgrades take minutes rather than hours or days, and the desktop looks...
Desktop Management Guide - Page 10
... a PC client system, SSM detects both hardware and software versions, then updates the appropriate software from a central repository, also known as a file store. Driver versions that are supported by SSM are denoted with a special icon on the driver download Web site and on the Support Software CD. To download the utility or to obtain more information on SSM, visit http://h18000.www1.hp.com...
Desktop Management Guide - Page 11
Desktop Management Guide
ROM Flash
The computer comes with a programmable flash ROM (read only memory). By establishing a setup password in the Computer Setup (F10) Utility, you can protect the ROM from being unintentionally updated or overwritten. This is important to ensure the operating integrity of the computer. Should you need or want to upgrade the ROM, you may:
■ Order an upgraded ...
Desktop Management Guide - Page 12
...locally update or restore the System ROM on individual PCs through a Windows operating system.
For more information on HPQFlash, visit http://h18000.www1.hp.com/support/files/hpcpqdt/us/download/ 18607.html.
FailSafe Boot Block ROM
The FailSafe Boot Block ROM allows for system recovery in the unlikely event of a ROM flash failure, for example, if a power failure were to occur during a ROM upgrade...
Desktop Management Guide - Page 24
... run a version of Microsoft Windows that is different from the version included with the computer, you must install corresponding device drivers and utilities to ensure that all features are supported and functioning properly.
HP has made the task of locating, accessing, evaluating, and installing the latest support software easier. You can download the software from http://www.hp.com/support.
The...
Desktop Management Guide - Page 57
... levels 41 setting 42 software asset tracking 21 Computer Setup Utilities 10 Drive Protection System 48 FailSafe Boot Block ROM 8 Fault Notification and Recovery 48 integration 2 Master Boot Record Security 45 to 46 recovery 2 Remote ROM Flash 7
Index
Remote System Installation 3 System Software Manager 6 updating multiple machines 6 SSM (System Software Manager) 6 surge-tolerant power supply 49...
Hardware Reference Guide - HP Compaq Business Desktops d338 Microtower Model - Page 25
... drives and have a silver finish. Metric screws are used for all other drives and have a black finish. Make sure to install the appropriate guide screws into the drive.
2. Slide the drive into the drive bay, making sure to align the guide screws with the guide slots, until the drive snaps into place.
Sliding the Drives into the Drive Cage
Hardware Reference Guide
www.hp...
Hardware Reference Guide - HP Compaq Business Desktops d338 Microtower Model - Page 29
...."
If you have installed a SATA hard drive that is not automatically recognized by the computer, refer to the white paper "Implementation of Serial ATA on HP Business Desktops" for operating system instructions. The white paper is located at www.hp.com/support.
✎ If you replaced the primary hard drive, insert the Restore Plus! CD to restore the operating system, software drivers, and/or...