Intel S5500HCV - Server Board Motherboard driver and firmware
Drivers and firmware downloads for this Intel item
Related Intel S5500HCV Manual Pages
Download the free PDF manual for Intel S5500HCV and other Intel manuals at ManualOwl.com
Service Guide - Page 5
... how to add and replace components on the Intel® Server Board S5520HC / S5500HCV. For the latest version of this manual, refer to: http://support.intel.com/support/motherboards/server/S5520HC/
Manual Organization
Chapter 1 provides a brief overview of the Intel® Server Board S5520HC / S5500HCV. In this chapter, you will find a list of the server board features, photos of the product, and...
Service Guide - Page 6
...; USB floppy drive CD-ROM or DVD-ROM drive RAID controller Operating System For information about which accessories, memory, processors, and third-party hardware were tested and can be used with your board, and for ordering information for Intel products, see: http://support.intel.com/support/motherboards/server/S5520HC/compat.htm
Additional Information and Software
If...
Service Guide - Page 7
...com/support/motherboards/server/S5520HC/ See the section on the web page titled, "Installation and Use". Available for download at: http://support.intel.com/support/motherboards/server/S5520HC/ Click the "Software and Drivers" link on the left side of the web page
For software to manage your Intel® Intel System Management Software.
Intel® Server Board S5520HC and S5500HCV Service Guide...
Service Guide - Page 9
... Server Board Features 12
Connector and Component Locations 15 Configuration Jumpers ...16 Back Panel Features...17 Intel® Light-Guided Diagnostics 18 RAID Support ...19 Hardware Requirements ...20
Processor ...20 Memory 20 Power Supply ...23 Storage Mode Matrix...24 Optional Hardware ...26 Intel® SAS Entry RAID Module AXX4SASMOD 26
2 System Utilities 29
Using the BIOS Setup Utility...
Service Guide - Page 10
... Cannot Connect to a Server 50 Problems with Network 50 System Boots when Installing PCI Card 51 Problems with Newly Installed Application Software 51 Problems with Application Software that Ran Correctly Earlier 52 Devices are not Recognized under Device Manager (Microsoft Windows* Operating System) ...52 Hard Drive(s) are not Recognized 52 Bootable CD-ROM / DVD-ROM Disk Is Not Detected 53...
Service Guide - Page 16
... system with pins 2-3 connected. The administrator and user passwords clear in 5-10 seconds after power on. These pin should not be connected for normal system operation. These pins should be connected for normal system operation. The main system BIOS does not boot with pins 2-3 connected. The system only boots
Intel® Server Board S5520HC and S5500HCV Service Guide
16
Service Guide - Page 24
...Software User's Guide
N/A
N/A
Compatible Backplane
Chipset
driver or
operating
system
N/A
N/A
embedded
Broad OS
Support
AHCI driver or OS embedded
Broad OS Support
ESRTII Driver
Microsoft Windows* and selected Linux* Versions only
N/A
Intel® RAID Web Console 2
N/A
Intel® RAID Software User's Guide
AXX6DRV3GR, AXX4DRV3GR
Intel® Server Board S5520HC and S5500HCV Service...
Service Guide - Page 25
...Software
Software User's Guide
Compatible Backplane
SAS MPT driver (Fully opensource driver)
Broad OS support.
Intel® RAID Web Console 2
IT/IR RAID Software User's Guide
AXX6DRV3GR AXX4DRV3GR AXX6DRV3GEXP AXX4DRV3GEXP
ESRTII Driver
Intel® RAID Web Console 2
Intel® RAID Software User's Guide
Table 4. Storage Mode Matrix
Intel® Server Board S5520HC and S5500HCV Service...
Service Guide - Page 27
... can install an Intel® RAID Activation Key (AXXRAKSW5) in the SAS RAID 5 key connector of the SAS module card.
Hard Disk Drives
The Intel® Server Board S5520HC / S5500HCV support different hard disk driver options.
USB or Serial SATA (SATA) Solid State Drives
Serial SATA (SATA) and Serial Attached SCSI (SAS):
- Supports for SATA Hard Disk Drive: Six on-board SATA ports...
Service Guide - Page 31
..., specific fixes, or other information to complete the upgrade.
Updating the BIOS
Follow the instructions in the readme file that came with the BIOS upgrade software package. When the updates complete, remove the storage media from which you performed the upgrade.
CAUTIONS
Do not power down the system during the BIOS update process!
Intel® Server Board S5520HC and S5500HCV Service Guide
31
Service Guide - Page 32
... on your hard drive. See "Additional Information and Software" for a link to the update software.
2. Copy all the files in the BIOS recovery package to the root directory of a USB disk-on-key device. 3. Power off the system. 4. Switch the BIOS recovery jumper (J1E5) to the "enabled" position (ping 2-3).
Figure 9. BIOS Recover Jumper
Intel® Server Board S5520HC and S5500HCV Service Guide
32
Service Guide - Page 36
... and ESD precautions at the beginning of this book. For more information, see "Safety
Information". 2. Turn off all peripheral devices connected to the server and turn off the server. 3. Disconnect the AC power cord from the server. 4. Remove the server's cover and locate the DIMM sockets. See "Memory".
Figure 12 .Installing Memory
Intel® Server Board S5520HC and S5500HCV Service Guide
36
Service Guide - Page 37
... the AC power cord.
Installing or Replacing the Processor
NOTE
Use the following instructions to install or replace a processor instead of using the instructions that came with the processor.
CAUTION
Processor must be appropriate: If you install a processor that is inappropriate for
your server, you may damage the server board. See "Additional Information and Software" for a link...
Service Guide - Page 46
...BIOS, Baseboard Management Controller (BMC), FRUSDR, hot-swap controller (HSC), and the Management Engine (ME) firmware. For a link to the software updates, see "Additional Information and Software". In addition to the server firmware and files, you must also update any drivers used for components installed in your system, such as chipset drivers, video drivers, network drivers, and storage device...
Service Guide - Page 47
... has a hard disk drive, is it properly formatted or configured? 11. Are all device drivers properly installed? 12. Are the configuration settings made in the Setup correct? 13. Is the operating system properly loaded? See the operating system documentation. 14. Did you press the system power on/off switch on the front panel to turn the server on (power on light...
Service Guide - Page 50
... with Network
The server hangs when the drivers are loaded
Certain drivers may require interrupts that are not shared with other PCI drivers. For these drivers, it may be necessary to alter settings so interrupts are not shared. See the documentation that came with your PCI card(s) for information on changing interrupts.
Intel® Server Board S5520HC and S5500HCV Service Guide
50
Service Guide - Page 51
...See the software documentation. 3. Use only an authorized copy. Unauthorized copies often do not work. 4. If you run the software from a diskette, CD-ROM, or DVD-ROM, try a different diskette. 5. Make sure the correct device drivers are installed. If the problems persist, contact the software vendor's customer service representative.
Intel® Server Board S5520HC and S5500HCV Service Guide
51
Service Guide - Page 52
... to software to check your power budget. 5. Verify your SAS or SATA drives are connected to the correct ports on the server board and the chassis backplane.
See your chassis documentation for details about backplane connections. 6. If using a RAID configuration with SAS or SATA drives, make sure the RAID card is installed correctly.
Intel® Server Board S5520HC and S5500HCV Service Guide
52
Service Guide - Page 61
... offers Channel Program members around-the-clock 24x7 technical phone support+ on Intel® server boards, server chassis, server RAID controller cards, and Intel® Server Management.
Warranty Information
Connect to Intel's website to obtain warranty information. + Requires login to the reseller site to obtain the 24x7 Number.
Intel® Server Board S5520HC and S5500HCV Service Guide
61
Service Guide - Page 64
... (PBA number): RAID controller firmware version: Has the latest RAID firmware been tried? (Yes/No): RAID driver version: Has the latest RAID driver been tried? (Yes/No): RAID volumes configuration (disks and RAID level): RAID volume use (Boot device/Data Volume): Is BBU (Battery Backup Unit) installed? (Yes/No): BBU part number:
Intel® Server Board S5520HC and S5500HCV Service Guide
64