HP ENVY m6-n010dx driver and firmware
Drivers and firmware downloads for this Hewlett-Packard item
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HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai - Page 1
... Recovering from Drive Failures 2 Introduction ...2 Symptoms of Hard Drive (HDD) Performance Issues 2 Hard Drive / Solid State Drive Troubleshooting Flowchart 4 Hard Drive & Solid State Drive Diagnostics 5 Advanced Diagnostics - Unified Extensible Firmware Interface (UEFI 5 HP 3D Drive Guard ...5 Firmware & Product Updates ...6 Intel Matrix Storage Technology driver 6 Installing SATA drivers...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai - Page 2
... measures include enhanced hard drive diagnostics, Intel Storage Matrix Technology, HP 3D drive guard, firmware updates, and more. The following sections explain how to identify and possibly prevent hard drive (HDD) and Solid State Drive (SSD) failures.
Symptoms of Hard Drive Issues
The symptoms of hard drive issues can be traced to connector issues, shock events, software issues, and more. The...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai - Page 4
... Diagnostics?
YES
Does the drive fail the Diagnostic test?
NO
Extensive/Long Diagnostic Test will run
YES
Does the drive fail the
Diagnostic test?
NO
Verify Intel Matrix Storage and 3D Drive Guard drivers are installed on
image and latest firmware for product model installed
Drive does not need to be Replaced (look to OS,
Software, or other hardware problems...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai - Page 5
... of damage. Download the latest HP 3D Drive Guard driver under the Solutions section from the "Download Drivers & Software" website for your product and OS: http://www8.hp.com/us/en/support-drivers.html
Note: The 3D Drive Guard is not needed for SSD drives, but it does not harm or in any way damage an SSD if installed.
Firmware & Product Updates
It is important...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai - Page 6
... Serial ATA hard disk drives. Updates to the Intel Matrix Storage Manager driver are released to address known issues. The latest device driver versions address multiple known issues that could affect hard disk drive performance and reliability. To download the latest version of the Intel Matrix Storage Technology driver: http://www8.hp.com/us/en/support-drivers.html
Installing SATA drivers
SATA...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai - Page 7
... is important to have the latest BIOS, firmware, and driver enhancements for your computer. Check www.hp.com for the latest releases.
Install and maintain a virus protection program to prevent failures due to viruses. Whenever possible, adjust the power management settings (power schemes) in the Control Panel to
permit the hard drive to turn off when it is unused...
Start Here - Page 2
... 8. This computer may require upgraded and/or separately purchased hardware, drivers and/or software to take full advantage of Windows 8 functionality. See http://www.microsoft.com for details.
Software terms
By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA...
Start Here - Page 10
...the steps for accessing HP Software Setup have changed. To access HP Software Setup: 1. From the Start screen, type HP Software Setup.
NOTE: If the HP Software Setup app does not appear, your system does not support this feature. Refer to the User Guide for restore and recovery steps for your computer. 2. Select HP Software Setup. 3. Follow the on-screen instructions to reinstall drivers or select...
HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 2
... 8. This computer may require upgraded and/or separately purchased hardware, drivers, and/or software to take full advantage of Windows 8 functionality. See for http://www.microsoft.com details. Software terms By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA...
HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 42
...001 691740-001 691739-001
Update BIOS before adding memory modules
Before adding new memory, make sure you update the computer to the latest BIOS.
CAUTION: Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems.
To update BIOS:
1. Navigate to www.hp.com.
2. Click Support & Drivers > click Drivers & Software.
3. In the Enter a product...
HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 74
... HP PC Hardware Diagnostics (UEFI)
Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.
Starting Setup...
HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 76
... test, press esc.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device
NOTE: NOTE: Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in English only. 1. Go to http://www.hp.com. 2. Click Support & Drivers, and then click the Drivers & Downloads tab. 3. Enter the product name in the text box, and then click Go. 4. Select your computer model, and then select...
HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 78
... and all hardware-related drivers and software, but not other software applications ● Factory Reset-Restores the computer to its original factory state by deleting all information from the hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that was installed at the factory. See Creating HP Recovery media on page 71...
HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 80
... then configures the settings for the programs that were installed at the factory.
● Minimized Image Recovery (select models only)-Reinstalls the operating system and all hardwarerelated drivers and software, but not other software applications.
● Factory Reset-Restores the computer to its original factory state by deleting all information from the hard drive and re-creating the...
HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 2
... 8. This computer may require upgraded and/or separately purchased hardware, drivers, and/or software to take full advantage of Windows 8 functionality. See for http://www.microsoft.com details. Software terms By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA...
HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 51
...001 691740-001 691739-001
Update BIOS before adding memory modules
Before adding new memory, make sure you update the computer to the latest BIOS.
CAUTION: Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems.
To update BIOS:
1. Navigate to www.hp.com.
2. Click Support & Drivers > click Drivers & Software.
3. In the Enter a product...
HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 90
... HP PC Hardware Diagnostics (UEFI)
Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.
Starting Setup...
HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 92
... test, press esc.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device
NOTE: NOTE: Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in English only. 1. Go to http://www.hp.com. 2. Click Support & Drivers, and then click the Drivers & Downloads tab. 3. Enter the product name in the text box, and then click Go. 4. Select your computer model, and then select...
HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 94
... and all hardware-related drivers and software, but not other software applications ● Factory Reset-Restores the computer to its original factory state by deleting all information from the hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that was installed at the factory. See Creating HP Recovery media on page 87...
HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 96
... then configures the settings for the programs that were installed at the factory.
● Minimized Image Recovery (select models only)-Reinstalls the operating system and all hardwarerelated drivers and software, but not other software applications.
● Factory Reset-Restores the computer to its original factory state by deleting all information from the hard drive and re-creating the...