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Illustrated Parts & Service Map HP RP3 Retail System, Model 3100 - Page 2
...established passwords.
Ignore Changes and Exit - Exits Computer setup without saving changes.
Save Changes and Exit - Saves changes to system configuration or default settings and exits Computer Setup.
Storage
Device Configuration - Lists all installed BIOS-controlled storage devices. The following options are available: • CD-ROM - Let you view drive size, model, firmware version, serial...
Maintenance & Service Guide HP RP3 Retail System Model 3100 - Page 4
... Activating and customizing the software 4 Activating the Windows operating system 4 Downloading Windows 7 updates 5 Installing or upgrading device drivers 5 Customizing the monitor display 5 Turning off the computer ...5 Finding more information ...5
3 Illustrated parts catalog ...7 Computer major components ...7 Cables ...8 Misc parts ...9 Expansion cards ...10 Drives ...10 Sequential part...
Maintenance & Service Guide HP RP3 Retail System Model 3100 - Page 5
... 46 Computer Setup-File ...47 Computer Setup-Storage 48 Computer Setup-Security 51 Computer Setup-Power 54 Computer Setup-Advanced 55 Recovering the Configuration Settings 57
Appendix B Using HP PC Hardware Diagnostics 58 Why run HP PC Hardware Diagnostics - UEFI 58 How to access and run HP PC Hardware Diagnostics 58 Downloading HP PC Hardware Diagnostics to a USB device 59
Appendix...
Maintenance & Service Guide HP RP3 Retail System Model 3100 - Page 11
... you turn on the computer, the operating system is set up and activated automatically. This process takes about 5 to 10 minutes. Carefully read and follow the instructions on the screen to complete the activation. We recommend that you register your computer with HP during operating system setup so you can receive important software updates, facilitate support questions, and sign up...
Maintenance & Service Guide HP RP3 Retail System Model 3100 - Page 12
...the latest support software, including support software for the operating system, from http://www.hp.com/support. Select your country and language, select Download drivers and software (and firmware), enter the model number of the computer, and press Enter.
Customizing the monitor display
If you wish, you can select or change the monitor refresh rates, screen resolution, color settings, font sizes...
Maintenance & Service Guide HP RP3 Retail System Model 3100 - Page 54
... BIOS (includes family name and version) ● Chassis serial number ● Asset tracking number ● ME firmware version ● ME Management mode Displays copyright notice. Allows you to set system time and date. Allows you to update the system ROM with a BIOS image file located on removable media. Save to Removable Media Saves system configuration to a formatted USB flash media device...
Maintenance & Service Guide HP RP3 Retail System Model 3100 - Page 59
...an operating system installed on a network server. (Feature available on NIC models only; the network controller must be either a PCI expansion card or embedded on the system board.) Default is enabled.
Allows you to set:
● Asset tag (18-byte identifier), a property identification number assigned by the company to the computer.
● Ownership tag (80-byte identifier) displayed during POST...
Maintenance & Service Guide HP RP3 Retail System Model 3100 - Page 66
... click Search. 5. Select your specific computer model. 6. Select your operating system. 7. In the Diagnostic section, click the HP UEFI Support Environment link. This link provides
additional information. - or Click the Download button and select Run. The download includes instructions (in English) on how to install the tools on the USB device. NOTE: HP diagnostic solutions are developed to test...
Maintenance & Service Guide HP RP3 Retail System Model 3100 - Page 67
..., you can order a recovery disk set from support. To obtain the support telephone number for your region, see http://www.hp.com/support/contactHP.
System Restore
If you have a problem that might be due to software that you installed on your computer, use System Restore to return the computer to a previous restore point. You can also set restore points manually. NOTE: Always use...
Maintenance & Service Guide HP RP3 Retail System Model 3100 - Page 68
... DVD or to a USB flash drive.
NOTE: In some cases, you must use recovery media for this procedure. To create this media, follow the instructions in Creating recovery media on page 63.
If the computer is working and Windows 7 is responding, use these steps to perform a System Recovery.
1. Turn off the computer.
2. Disconnect all peripheral devices from the computer except the monitor...
Maintenance & Service Guide HP RP3 Retail System Model 3100 - Page 69
... When Windows has loaded, shut down the computer, reconnect all peripheral devices, and then turn the computer back on.
System recovery using recovery media
You should create a set of recovery media, either a set of DVDs or a USB flash drive, from the recovery image stored on your hard disk drive. This image contains the operating system and software program files that were originally installed on...
Maintenance & Service Guide HP RP3 Retail System Model 3100 - Page 77
... SATA device, ensure Drivelock is Disabled. Lastly, change Storage > Storage Options > SATA Emulation back to RAID and select File > Save Changes and Exit.
1801-Microcode Patch Error
Processor is not supported by ROM BIOS. 1. Upgrade BIOS to proper version.
2. Change the processor.
Invalid Electronic Serial Number
Electronic serial number has become corrupted.
1. Run Computer Setup. If Setup...
Maintenance & Service Guide HP RP3 Retail System Model 3100 - Page 87
... identify and correct minor problems, such as USB devices, hard drive, optical drive, graphics, audio, memory, and software problems. If you encounter problems with the computer, refer to the tables in this chapter for probable causes and recommended solutions. NOTE: For information on specific error messages that may appear on the screen during Power-On Self-Test (POST) at startup, refer...
Maintenance & Service Guide HP RP3 Retail System Model 3100 - Page 88
....
● Write down the computer serial number, product ID number, and monitor serial number before calling.
● Spend time troubleshooting the problem with the service technician.
● Remove any hardware that was recently added to your system.
● Remove any software that was recently installed.
● Restore the system from the Recovery Disc Set that you created or...
Maintenance & Service Guide HP RP3 Retail System Model 3100 - Page 90
... and time under Control Panel (Computer Setup can also be used to update the RTC date and time). If the problem persists, replace the RTC battery. See the Removal and Replacement section for instructions on installing a new battery, or contact an authorized dealer or reseller for RTC battery replacement.
To access Control Panel in Windows 7, select Start, and...
Maintenance & Service Guide HP RP3 Retail System Model 3100 - Page 92
...the application.
2. Add more memory.
3. Upgrade the graphics solution.
Cause unknown.
Restart the computer.
Computer powered off automatically and the Power LED flashes Red two times, once every second, followed by a two second pause, and the computer beeps two times. (Beeps stop after fifth iteration but LEDs continue flashing).
Cause
Solution
Processor thermal protection activated: A fan...
Maintenance & Service Guide HP RP3 Retail System Model 3100 - Page 96
...newly installed drive, run the Computer Setup utility and try adding a POST delay under Advanced > Power-On Options.
The device is attached to a SATA port that has been hidden in Computer Setup.
Run the Computer Setup utility and ensure Device Available is selected for the device's SATA port in Security > Device Security.
Drive responds slowly immediately after power-up.
Run Computer Setup and...
Maintenance & Service Guide HP RP3 Retail System Model 3100 - Page 114
... expansion board installed is a network card (NIC) and conflicts with the embedded NIC.
Under the Computer Setup Advanced menu, change the resource settings for the board.
Network controller stops working without apparent cause.
Cause
Solution
The files containing the network drivers are corrupted.
Reinstall the network drivers using the Recovery Disc Set.
If necessary, download the softpaq...
Maintenance & Service Guide HP RP3 Retail System Model 3100 - Page 115
... off (depending on the Management Engine (ME) settings). To avoid damage to the DIMMs or the system board, you must unplug the computer power cord before attempting to reseat, install, or remove a memory module.
For those systems that support ECC memory, HP does not support mixing ECC and non-ECC memory. Otherwise, the computer will not boot the operating system.
NOTE: The...
Maintenance & Service Guide HP RP3 Retail System Model 3100 - Page 123
...'t access the System Recovery Options menu on your computer's hard disk, you can get to the menu and start Startup Repair by using the Windows installation disc or a system repair disc that you created earlier.
"Illegal Operation has Occurred" error message is displayed.
Cause
Solution
Software being used is not Microsoft-certified for your version of Windows.
Verify that the...