Western Digital My Passport driver and firmware
Drivers and firmware downloads for this Western Digital item
Related Western Digital My Passport Manual Pages
Download the free PDF manual for Western Digital My Passport and other Western Digital manuals at ManualOwl.com
User Manual - Page 2
...:
▪ Downloads - Download software and updates for your WD product ▪ Registration - Register your WD product to get the latest updates and special offers at
http://register.wdc.com ▪ Warranty & RMA Services - Get warranty, product replacement (RMA), RMA status, and data recovery
information ▪ Knowledge Base - Search by keyword, phrase, or Answer ID ▪ Installation - Get...
User Manual - Page 4
... and Customizing the Software 24
Checking for Software Updates 24 Configuring Your Cloud Service Account 24 Uninstalling the WD Software 26
_________
8 Using the Drive with a Mac Computer 27
Reformatting the Drive 27 Restoring the WD Software 27
_________
9 Troubleshooting 28
Installing, Partitioning, and Formatting the Drive 28 Frequently Asked Questions 28
_________
10 Compliance...
User Manual - Page 5
... all the software you need to help protect all your data, including WD Backup and WD Security software.
Important:
For the latest WD product information and news, visit our website at http://www.wdc.com. For the latest software, firmware, and product documentation and information, go to http://support.wdc.com/downloads.aspx
My Passport™
1
User Manual
User Manual - Page 6
... 8 ▪ Windows 8.1 ▪ Windows 10
Compatibility can vary, depending on hardware configuration and operating system.
For highest performance and reliability, always install the latest updates and service pack (SP). For Windows computers, go to the Start menu and select Windows Update. For Mac computers, go to the Apple menu and select Software Update.
My Passport™
2
User Manual
User Manual - Page 7
About Your WD Drive
Disk Drive Format
Your My Passport drive is formatted as a single NTFS partition for compatibility with all updated Windows operating systems. If you want to use the drive with a Mac computer, see Reformatting the Drive and Troubleshooting.
Physical Description
As shown in figure 2, the My Passport drive has: ▪ A USB 3.0 interface port ▪ A power/activity LED ...
User Manual - Page 8
... Precautions
WD products are precision instruments and must be handled with care during unpacking and installation. Rough handling, shock, or vibration can damage drives. Always observe the following precautions when unpacking and installing your external storage product: ▪ Do not drop or jolt the drive. ▪ Do not move the drive during activity.
My Passport™
4
User Manual
User Manual - Page 9
... external storage device. You can enhance its capabilities by installing the WD software that is on the drive: ▪ WD Backup ▪ WD Security ▪ WD Drive Utilities
Figure 3: Connecting the My Passport Drive
Getting Started with the WD Software
1. Double-click the WD Apps Setup file that appears in the listing for the drive in your computer's file management utility to display...
User Manual - Page 10
...and Getting Started
2. Click Next to display the Installation Type dialog:
3. On the Installation Type dialog:
a. Select the option that you want to use for the installation:
▪ Recommended Install-Installs all of the WD software ▪ Custom Install-Installs only the WD software that you select b. Click the Western Digital End User License Agreement link and read the agreement. c. Select...
User Manual - Page 11
... the progress of the software installation
▪ Displays a brief description of each application
▪ Adds a desktop shortcut icon for each installed application ▪ Replaces the Cancel button with a Next button when the installation is
complete 6. Click Next to display the Installation Complete dialog:
7. On the Installation Complete dialog, click:
My Passport™
7
User Manual
User Manual - Page 14
... a backup plan, you specify the backup:
▪ Target-the external storage device where you will copy your files for backup protection. The backup target can be any supported:
◦ External storage drive ◦ Cloud service account
▪ Source-the computer files and folders that you want to copy to the backup target for backup protection. The backup source can...
User Manual - Page 15
... Software.)
Password-protected device that is locked,
No writable partition message. In this case, first use either the WD Security or the WD Drive Utilities software to unlock the drive. Then reselect it.
3. The initial/default configuration of the backup settings on the Setup Complete dialog is for hourly backups of everything in the Windows Users folder for your computer...
User Manual - Page 17
...and subfolder in the folder.
Note:
The default backup source is everything in the Windows Users folder for your computer user name. Be sure to clear that selection if you do not want to....
9. Click Start Backup to save and launch your backup plan and close the Setup Complete dialog.
10.The WD Backup software runs the first backup immediately and shows the progress with a Backup in progress (x...
User Manual - Page 18
... Windows task bar.
2. On the Restore dialog: a. If you have more than one backup target device connected to your computer,...computer to select the restore location.
3. With the selected folder name in the Folder box, click Select Folder.
4. The WD Backup software closes the Select Location screen and displays the path to the selected folder on the Restore dialog.
My Passport™
14
User Manual
User Manual - Page 22
... utility to remember your password on this computer. c. Click Unlock Drive.
Changing Your Password
1. Click Start > All Programs > Western Digital > WD Apps > WD Security to display the WD Security screen.
2. If you have more than one supported device connected to your computer, select the one with the password that you want to change to display the Edit security settings dialog.
3. On the Edit...
User Manual - Page 24
...; Sleep Timer-Reduces power to your drive during extended periods of inactivity to conserve power and extend the life of the drive.
▪ Drive Erase-Erase all of the data on the drive, including your password if you have set one.
▪ About-See the installed software version, check for software updates, and register your drive to receive free technical support during the warranty period...
User Manual - Page 25
... > Western Digital > WD Apps > WD Drive Utilities to display the WD Drive Utilities screen.
2. Click Settings. 3. Click LED to turn the LED off.
Erasing the Drive
Note:
Erasing your drive also deletes the WD software and all of the support files and utilities. You can download these to restore your My Passport drive to its original configuration after erasing the drive.
The My Passport drive...
User Manual - Page 27
... the Drive
The My Passport software uses your computer's Internet connection to register your drive. Registering the drive provides free technical support during the warranty period and keeps you up-to-date on the latest WD products.
1. Make sure that your computer is connected to the Internet. 2. Click Start > All Programs > Western Digital > WD Apps > WD Drive Utilities to display
the WD Drive...
User Manual - Page 28
... topics: Checking for Software Updates Configuring Your Cloud Service Account Uninstalling the WD Software
Checking for Software Updates
If an update is available, follow the on-screen download and installation instructions:
Software WD Drive Utilities
WD Security
Procedure
1. Click Start > All Programs > Western Digital > WD Apps > WD Drive Utilities to display the WD Drive Utilities screen...
User Manual - Page 31
... the WD Software
After you have reformatted your My Passport drive for use on Mac computers, go to http://support.wdc.com and see Knowledge Base answer ID 7 for information about downloading and restoring the Mac versions of the WD Drive Utilities and WD Security software on your My Passport drive. The WD Backup software is not available for Mac computers.
My Passport™
27
User Manual
User Manual - Page 32
... or support organization
Frequently Asked Questions
Why is the drive not recognized under My Computer or on the computer desktop?
If your system has a USB 3.1, USB 3.0 or USB 2.0 PCI adapter card, be sure that its drivers are installed before connecting your WD USB 3.1 external storage product. The drive is not recognized correctly unless USB 3.1, USB 3.0 or USB 2.0 root hub and host controller...